Improving Practice Questionnaire

At Summerfield Healthcare we are always striving to improve the Practice and pushing to increase the standard of care our patients receive. We feel that we could not do this without the valuable opinion of patients who have been treated by our Doctors so ask you to complete our Improving Practice Questionnaire.

We welcome your honest feedback, all data is confidential and will not be used for any other reason than to improve the services offered at the Practice.

As a patient, relative or carer, you may wish to raise a concern about any aspect of your care but do not want to make a formal complaint. We aim to respond to those complaints at the time, but if you are not satisfied, then you are entitled to make a formal complaint.

You may also make a complaint on behalf of someone else, provided you have their consent and the practice is satisfied you are acting in their best interests. If the practice decides this is not the case, you will be notified in writing and an explanation given.

We are not able to deal with questions of legal liability or compensation. We hope you will allow us to look into and, if necessary, correct any problems that you have identified, or mistakes that have been made.

Formal Complaints

It is important that you contact us as soon as possible after the cause of the complaint. We will usually only investigate complaints that are made within 12 months of the cause of the complaint. However, the time limit can be waived if there are good reasons you could not have complained sooner.

Compliments/Comments.

Whilst we are always willing to listen to where our customers feel we could improve it is also nice to hear when we get it right.

Please put your complaint/comment or compliment in writing to:

Paul Hatton

Registered Manager

Summerfield Healthcare

8 Summerfield Road

Wolverhampton

WV1 4PR

Phone: 0333 9000 010
Email: paul@summerfieldhealthcare.co.uk
Website: www.summerfieldhealthcare.co.uk

Paul Hatton

Registered Manager

click Paul to see an in depth profile

Customer Feedback
March to May 2017

Please answer these questions regarding your treatment

  • Please rate the following questions and statements from low to high: 'Very Low' being the lowest rating you would give and 'Very High' being the highest most positive feedback.

  • About the Practitioner:

  • About the staff:

  • General:

Premium Affordable Healthcare

Summerfield Healthcare private medical centres are conveniently located & always administer an outstanding standard of patient care.

"Being a self-employed tutor means I can't wait to see a Doctor.

Thankfully with Summerfield Healthcare I was able to see a GP the same day.

I used to think that private healthcare was for the privileged few. Now it's essential for the self-employed."

Pippa Cox

Language Tutor, Lingweenies

Shrewsbury

  • Building 1, Charlesworth Ct.
  • Hotspur Park, Knights Way
  • Battlefield, Shrewsbury
  • SY1 3FB

Wolverhampton

  • Summerfield Healthcare
  • 8 Summerfield Road
  • Wolverhampton
  • WV1 4PR

Contact Summerfield Healthcare

Telephone: 0333 9000 010
Email: enquiries@summerfieldhealthcare.co.uk

Summerfield Healthcare is regulated by the CQC

Our bookings team are available between 8.00am-6.00pm Monday to Friday and 9.00am-3.00pm Saturdays.

To discover more please use the above contact details or our contact form below.