Improving Practice Questionnaire- Leave Your Feedback- Private GP

Improving Practice Questionnaire

At Summerfield Healthcare we are always striving to improve the Practice and pushing to increase the standard of care our patients receive. We feel that we could not do this without the valuable opinion of patients who have been treated by our Doctors so ask you to complete our Improving Practice Questionnaire.

We welcome your honest feedback, all data is confidential and will not be used for any other reason than to improve the services offered at the Practice. Please review our services using our questionnaire below ↓.

As a patient, relative or carer, you may wish to raise a concern about any aspect of your care but do not want to make a formal complaint. We aim to respond to those complaints at the time, but if you are not satisfied, then you are entitled to make a formal complaint.

You may also make a complaint on behalf of someone else, provided you have their consent and the practice is satisfied you are acting in their best interests. If the practice decides this is not the case, you will be notified in writing and an explanation given.

We are not able to deal with questions of legal liability or compensation. We hope you will allow us to look into and, if necessary, correct any problems that you have identified, or mistakes that have been made.

Formal Complaints

It is important that you contact us as soon as possible after the cause of the complaint. We will usually only investigate complaints that are made within 12 months of the cause of the complaint. However, the time limit can be waived if there are good reasons you could not have complained sooner.

Compliments/Comments.

Whilst we are always willing to listen to where our customers feel we could improve it is also nice to hear when we get it right.

Please put your complaint/comment or compliment in writing to:

Paul Hatton

Registered Manager

Summerfield Healthcare

8 Summerfield Road

Wolverhampton

WV1 4PR

Phone: 0333 9000 010
Email: paul@summerfieldhealthcare.co.uk
Website: www.summerfieldhealthcare.co.uk

Paul Hatton

Registered Manager

Customer Feedback
March to May 2017

Improving Practice Questionnaire

You can help Summerfield Healthcare improve its service. We welcome your honest feedback.

Please rate the following questions and statements from low to high: 'Poor' being the lowest rating you would give and 'Excellent' being the highest most positive feedback.
Which GP Surgery Did You Visit?
- Shrewsbury
- Wolverhampton
About The Practice
1. Satisfaction with the Practice's opening hours:
- Poor
- Fair
- Good
- Very Good
- Excellent
2. Practice's availability by telephone:
- Poor
- Fair
- Good
- Very Good
- Excellent
3. Ease of booking:
- Poor
- Fair
- Good
- Very Good
- Excellent
4. Availability of booking advance appointments:
- Poor
- Fair
- Good
- Very Good
- Excellent
5. Information provided by the Practice about its services:
- Poor
- Fair
- Good
- Very Good
- Excellent
6. Satisfaction with Practice facilities (e.g waiting room,furniture, literature available):
- Poor
- Fair
- Good
- Very Good
- Excellent
About the Practitioner:
Name of Practitioner Seen:
7. Overall satisfaction with Practitioner:
- Poor
- Fair
- Good
- Very Good
- Excellent
8. The Practitioner's level of explanation:
- Poor
- Fair
- Good
- Very Good
- Excellent
9. My confidence in the Practitioner's ability:
- Poor
- Fair
- Good
- Very Good
- Excellent
10. The recommendation I would give to my friends about the Practitioner:
- Poor
- Fair
- Good
- Very Good
- Excellent

About the staff:
11. The manner in which you were treated by the Telephone staff:
- Poor
- Fair
- Good
- Very Good
- Excellent
12. The manner in which you were treated by the Reception staff:
- Poor
- Fair
- Good
- Very Good
- Excellent
13. Respect shown for your privacy and confidentiality:
- Poor
- Fair
- Good
- Very Good
- Excellent
General:
13. Please list any general comments you have about Summerfield Healthcare, as well as services you would like us to provide in future:
14. How likely are you to recommend Summerfield Healthcare to friends/family who need similar care or treatment?
- Very Likely
- Likely
- Don't Know
- Unlikely
- Very Unlikely
15. Your Name:
16. Your Age:
- Under 25
- 26-59
- 60-75
- 75+
17. Your sex:
- Male
- Female
- Prefer not to say
18. Approximately how many miles have you travelled to visit Summerfield Healthcare?
Please enter a value between 1 and 250.
19. Home Post Code (optional):
20. How did you hear about our services?
21. What made you choose to book with us?
Please provide your email address if you wish to be contacted (your details will not be disclosed to third parties):

Premium Affordable Healthcare

Summerfield Healthcare private medical centres are conveniently located & always administer an outstanding standard of patient care.

"Being a self-employed tutor means I can't wait to see a Doctor.

Thankfully with Summerfield Healthcare I was able to see a GP the same day.

I used to think that private healthcare was for the privileged few. Now it's essential for the self-employed."

Pippa Cox

Language Tutor, Lingweenies

Shrewsbury

Building 1, Charlesworth Ct.
Hotspur Park, Knights Way
Battlefield, Shrewsbury
SY1 3FB

Wolverhampton

Summerfield Healthcare
8 Summerfield Road
Wolverhampton
WV1 4PR

Contact Summerfield Healthcare

Telephone: 0333 9000 010
Email: enquiries@summerfieldhealthcare.co.uk

Summerfield Healthcare is regulated by the CQC

Our bookings team are available between 8.00am-6.00pm Monday to Friday and 9.00am-3.00pm Saturdays.

To discover more please use the above contact details or our contact form below.

Your Name:*
Your Preferred Medical Centre:
- Shrewsbury
- Wolverhampton
Your Email Address*
If you would like to, please describe your enquiry:
Your Contact Number:*