At Summerfield Healthcare we are always striving to improve the Practice and pushing to increase the standard of care our patients receive. We feel that we could not do this without the valuable opinion of patients who have been treated by our Doctors so ask you to complete our Improving Practice Questionnaire.
We welcome your honest feedback, all data is confidential and will not be used for any other reason than to improve the services offered at the Practice. Please review our services using our questionnaire below ↓.
As a patient, relative or carer, you may wish to raise a concern about any aspect of your care but do not want to make a formal complaint. We aim to respond to those complaints at the time, but if you are not satisfied, then you are entitled to make a formal complaint.
You may also make a complaint on behalf of someone else, provided you have their consent and the practice is satisfied you are acting in their best interests. If the practice decides this is not the case, you will be notified in writing and an explanation given.
We are not able to deal with questions of legal liability or compensation. We hope you will allow us to look into and, if necessary, correct any problems that you have identified, or mistakes that have been made.
Whilst we are always willing to listen to where our customers feel we could improve, or to hear when we get it right.
Please put your complaint/comment or compliment in writing to:
The Practice Manager
Building 1, Charlesworth Court
It is important that you contact us as soon as possible after the cause of the complaint. We only accept formal complaint in writing either by post to Charlesworth Court, Knights Ways, Shrewsbury, SY1 3AB or by email to [email protected].
We shall respond to your formal complaint within 28 days. If we require longer to fully investigate then we shall advise you at the earliest opportunity.