- COVID-19 FAQs
- Private GP Services
- Consultant Services
- Health Checks
- Minor Surgery
At Summerfield Healthcare we are always striving to improve the Practice and pushing to increase the standard of care our patients receive. We feel that we could not do this without the valuable opinion of patients who have been treated by our Doctors so ask you to complete our Improving Practice Questionnaire.
We welcome your honest feedback, all data is confidential and will not be used for any other reason than to improve the services offered at the Practice. Please review our services using our questionnaire below ↓.
As a patient, relative or carer, you may wish to raise a concern about any aspect of your care but do not want to make a formal complaint. We aim to respond to those complaints at the time, but if you are not satisfied, then you are entitled to make a formal complaint.
You may also make a complaint on behalf of someone else, provided you have their consent and the practice is satisfied you are acting in their best interests. If the practice decides this is not the case, you will be notified in writing and an explanation given.
We are not able to deal with questions of legal liability or compensation. We hope you will allow us to look into and, if necessary, correct any problems that you have identified, or mistakes that have been made.
It is important that you contact us as soon as possible after the cause of the complaint. We will usually only investigate complaints that are made within 12 months of the cause of the complaint. However, the time limit can be waived if there are good reasons you could not have complained sooner.
Whilst we are always willing to listen to where our customers feel we could improve it is also nice to hear when we get it right.
Please put your complaint/comment or compliment in writing to:
Building 1, Charlesworth Court
Due to the recently announced lockdown in England, Summerfield Healthcare is currently only able to offer a limited number of clinical services including:
For some services we continue to offer such as health checks and minor surgery we are now providing COVID-19 testing for all patients and Doctors. This is mandatory due to the proximity of the practitioner, the duration of the appointment and multiple clinicians also being involved in your treatment. An additional £10 will be included in the appointment fee at the point of payment to cover the cost of COVID testing, and your booking confirmation will reflect this requirement. This is not required for blood testing due to the short duration of appointments and reduced risk of exposure.
If you cannot find the service you are looking for or it is not available to book due to the lockdown, please enter your details below and the service you require and we will contact you when the service resumes. Please remember that all COVID testing services are continuing during lockdown.