Patient Feedback
At Summerfield Healthcare we are always striving to improve the Practice and pushing to increase the standard of care our patients receive. We feel that we could not do this without the valuable opinion of patients who have been treated by our Doctors so ask you to complete our Improving Practice Questionnaire.
We welcome your honest feedback, all data is confidential and will not be used for any other reason than to improve the services offered at the Practice. Please review our services using our questionnaire below ↓.
As a patient, relative or carer, you may wish to raise a concern about any aspect of your care but do not want to make a formal complaint. We aim to respond to those complaints at the time, but if you are not satisfied, then you are entitled to make a formal complaint.
You may also make a complaint on behalf of someone else, provided you have their consent and the practice is satisfied you are acting in their best interests. If the practice decides this is not the case, you will be notified in writing and an explanation given.
We are not able to deal with questions of legal liability or compensation. We hope you will allow us to look into and, if necessary, correct any problems that you have identified, or mistakes that have been made.
Formal Complaints
It is important that you contact us as soon as possible after the cause of the complaint. We will usually only investigate complaints that are made within 12 months of the cause of the complaint. However, the time limit can be waived if there are good reasons you could not have complained sooner.
Compliments/Comments
Whilst we are always willing to listen to where our customers feel we could improve it is also nice to hear when we get it right.
Please put your complaint/comment or compliment in writing to:
Paul Hatton
Registered Manager
Summerfield Healthcare
Building 1, Charlesworth Court
Knights Way
Shrewsbury
SY1 3AB
Phone: 0333 9000 010
Email: [email protected]
Website: www.summerfieldhealthcare.co.uk