Testimonials - September 2019What our customers have said about us
At Summerfield Healthcare we are always striving to improve our practice. We could not do this without the valuable opinion of patients who have been treated by our Practitioners; all our patients are asked to complete our Improving Practice Questionnaire.
How likely are you to recommend us to friends or family if they required similar treatment?
- Extremely Likely 83% 83%
- Likely 17% 17%
The recommendation I would give to my friends about the practitioner would be:
- Excellent 42% 42%
- Very Good 58% 58%
My overall satisfaction would be:
- Excellent 50% 50%
- Very Good 50% 50%
General Customer Comments
“Everyone at Summerfield healthcare was excellent from start to finish. On the phone Jessica was excellent and provided me with lots of information which made me confident in going through with this healthcare provider. Might I add, this was the most friendly and professional service I have ever received over the phone. Upon arrival to the clinic I was greeted by super friendly staff and the nurse was really good at making me feel comfortable. Once I had left I requested a receipt for my blood tests and this was sent to me within 1 hour which is excellent! I would very much recommend Summerfield healthcare. Looked genuine and excellent customer service from Jessica when I called up to get more information.”
“Overall brilliant, can’t thank you enough for professional respectable staff.”
“Reception staff extremely efficient and accommodating to my needs as a disabled person. Administration staff very efficient and informed”.
“Very pleased with the service that was provided and if needed I would return again”.
“Professional venue in quiet location. Exceptional service! Outstanding service received from consultant. Highly recommendable!”
“A very efficient and professional service.”
“GP is excellent and listens, clarifies and then gives advice and explanation on diagnostic treatments and/or referral to the most suitable Consultant”.
“I would like to give you my feedback on my visit to Summerfield Healthcare. Firstly, thank you for sending me my excellent results on the blood test.
Paul was a very reassuring nurse and eventually managed to do the blood test due to my panicked manner.
Thank you and I am very happy with the service you provided. Could you pass on to him a big thank you for his patience”.
“Mr Garnham quelled any anxieties and concerns I had in our discussion of the process, risks, etc. In surgery, he was extremely professional and competent (as expected). The whole team (Paul, Cheryl and Linda) were very friendly, helpful, courteous and professional. I’m not able to telephone or email easily during weekday business hours. So I have found Cheryl extremely helpful in providing comprehensive information in emails that I can pick up in the evenings when I get home from work. It is Cheryl’s help via email and over the telephone that enabled me to decide upon and book the consultation. Cheryl’s professionalism, competence, friendliness and support gave me much confidence in the practice from the outset. This impression was then reinforced by the rest of the team.”
“Excellent service and hopefully getting to the bottom of our little girls problem.”
“My second time here. I’m terrified of needles but the Nurse I saw was fantastic!! Chatted, joked and made my experience go quickly and pain free”
Dr Penman was also friendly, efficient and professional.
It was very welcoming and everyone was very friendly.
“I work for myself and time is money. I was able to see the doctor within a day and I was seen on time. What a refreshing change to the alternative, which takes three weeks for an appointment and I guarantee I would be kept waiting a minimum of 20 minutes to an hour beyond the appointment. I recommend Summerfield absolutely.
A very welcoming environment, instils confidence.
“superb service – Doctor was brilliant and support staff very professional.”
“Excellent service and staff were very friendly and helpful”
Dr Charlesworth-Jones was a delight to talk to – a lovely manner and a very clear grasp of what I was asking him. I only want to see him in future.
“Everyone I spoke to from Cheryl on the phone to book to a receptionist at Wolverhampton & Dr Roddah absolutely brilliant thank you all so much.”
It was a pleasure to come to Summerfield Healthcare Practice. I was made to feel welcome and at ease. Obviously visiting a Doctor can be quite stressful. However, I was made to feel totally relaxed and reassured.
“I was very satisfied with the clean environment, speed of service and the professionalism of the nurse. The place was warm enough despite the freezing cold (-2 degrees). I will highly recommend Summerfield Healthcare to my friends and family should they need Medical services.”
“From my initial enquiry to getting my Lipoma removed there were no problems what so ever, lovely building and grounds, once inside even better friendly staff, enjoyed Free Coffee, Free Car parking, enjoyed reading quality magazines in waiting room, which is a cosy sitting room area, I was kept informed all the way through , my appointment was to the minute on time , time of appointment could not have suited me better. All in all an excellent service, I would definitely recommend. Thank you, everyone.“