Patient satisfaction – an essential service!

December 15 2020   |   News

Patient satisfaction is important in every industry – but when it comes to healthcare it’s essential!

We continually strive to ensure our practice and the service we provide to patients is as good as it can be and to do this we ask all those people treated by our practitioners to complete our Improved Practice Questionnaire.

The results are fed back which enables us to produce a monthly report on how we have fared with the people who matter most – our patients. Here are the results for October:

The questions…

We asked: “How likely are you to recommend our service to friends and family if they need similar care or treatment?”

The response: A total of 66% of our patients are ‘Extremely Likely’ to recommend our service to friends and family while 25% are ‘Likely’ to recommend our service.

We asked: “The recommendation I would give to my friends about the practitioner would be?”

The response: A total of 67% of our patients would recommend the practitioner they were seen by as ‘Excellent’ while 25% would recommend the practitioner as ‘Very Good’.

We asked: “My confidence in the practitioner’s ability is?”

The response: A total of 58% of our patients would recommend the practitioner they were seen by as ‘Excellent’, 33% of our patients would recommend the practitioner as ‘Very Good’ and 8% would recommend the practitioner as ‘Good’.

We asked: “My overall satisfaction with the practitioner is?”

The response: A total of 58% of our patients would rate their overall satisfaction with their practitioner they were seen by as ‘Excellent, 29% would rate their overall satisfaction as ‘Very Good’ and 12% would rate their overall satisfaction as ‘Good’.

Patient comments about us included:

GP Service

“Smooth service, fantastic staff and ease of service.” – Timothy, from Market Rasen.

Paediatric Service

“A great service that I wouldn’t hesitate to use again.” – Annabel, from Coven.

Phlebotomy Service

“I went to Shrewsbury for a blood test with Natalie Coles. What a fabulously stress free experience compared to going to the hospital. No queue of traffic to get into the car park, lots of free parking right outside the door, my appointment was on time, no waiting and I can honestly say that it was the best blood test I’ve ever had.”  – Gaynor.

You contact us about your experience or fill in a questionnaire here.